Terms of service
Terms of Service
Overview
Welcome to Rivernsea.
This website is operated by Rivernsea. Throughout the site, the terms “we”, “us” and “our” refer to Rivernsea. Rivernsea offers this website, including all information, products and services available from this site, to you, the customer, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website, browsing our store, creating an account or purchasing products from us, you agree to be bound by these Terms of Service, together with our Shipping Policy and Refund Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our website or purchase products from Rivernsea.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other applicable law.
Section 1 — Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, territory or place of residence, or that you have given consent for any minor dependents to use this website.
You agree not to use our products, website or services for any unlawful purpose. You must not use our website in a way that could damage, disable, overburden or impair the operation of the website or interfere with any other customer’s use of the website.
A breach of these Terms may result in the termination or restriction of your access to our website or services.
Section 2 — Account and Customer Information
To place an order or use certain parts of our website, you may be required to provide information such as your name, email address, billing address, shipping address, phone number and payment details.
You agree that all information you provide to us is accurate, complete and up to date.
You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Please contact us immediately if you believe your account has been accessed without authorisation.
Section 3 — Our Products
Rivernsea sells fishing tackle, fishing accessories and related outdoor products.
We make every effort to display our products as accurately as possible, including product descriptions, images, sizes, colours and specifications. However, product colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product descriptions, prices and availability may be updated or changed at any time without notice.
We reserve the right to limit quantities, discontinue products, correct product information or refuse orders where necessary, including where a product has been listed with an error in price, description or availability.
Section 4 — Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is not accepted until we confirm acceptance of the order. We reserve the right to accept, reject, cancel or limit an order at our discretion, including where:
- the product is unavailable;
- there is an error in the product price or description;
- payment cannot be processed;
- we suspect fraud, misuse or unauthorised activity;
- shipping information is incomplete or incorrect.
If we need to cancel or change your order, we will attempt to contact you using the email address, phone number or billing details provided at checkout.
Please review your order carefully before submitting it. Once an order has been processed or shipped, we may not be able to cancel or change it.
Section 5 — Prices, Payments and Billing
All prices on our website are listed in Australian dollars unless otherwise stated.
Prices are subject to change without notice. The price charged for an item will be the price displayed at the time your order is placed, subject to any obvious error.
Unless otherwise stated, prices do not include shipping fees, handling fees, customs duties, import taxes or other charges that may apply.
You agree to provide current, complete and accurate billing and payment information. You confirm that you are authorised to use the payment method provided.
We may offer discounts, promotions or coupon codes from time to time. These promotions may be subject to separate terms and may be changed, withdrawn or cancelled at any time.
Section 6 — Shipping and Delivery
We aim to process and dispatch orders as quickly as reasonably possible.
Delivery timeframes shown on our website or provided by shipping carriers are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery details, public holidays, severe weather, natural disasters or other events outside our reasonable control.
Risk in the products may pass to you once the products are delivered to the delivery address provided by you.
You are responsible for ensuring that your shipping address is correct and complete. Rivernsea is not responsible for orders delayed, lost or returned due to incorrect or incomplete delivery information provided by the customer.
Section 7 — Returns, Refunds and Australian Consumer Law
Your purchases are subject to our Refund Policy.
Nothing in these Terms or our Refund Policy limits your rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded under Australian law.
You may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee, including where the product is faulty, not as described, unsafe or not fit for purpose.
For change-of-mind returns, eligibility, timeframes and return conditions will be handled in accordance with our Refund Policy.
To request a return, refund or exchange, please contact us at:
info@rivernsea.com.au
Section 8 — Product Use and Safety
Customers are responsible for using products safely, appropriately and in accordance with any instructions, warnings or recommendations provided.
Fishing tackle and accessories may include sharp hooks, metal parts, small components, lines, lures or other items that may pose risks if misused. Please keep such products away from children unless under appropriate adult supervision.
Rivernsea is not responsible for injury, damage or loss caused by misuse, improper handling, modification, failure to follow instructions or use of products for purposes other than their intended use.
Section 9 — Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate, current and complete. However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors, update information or cancel orders if information on our website is inaccurate, including after an order has been submitted.
We are not obligated to update, amend or clarify information except as required by law.
Section 10 — Intellectual Property
All content on this website, including text, images, graphics, logos, product photos, product descriptions, videos, designs and layout, is owned by or licensed to Rivernsea, unless otherwise stated.
You may access and use our website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, publish, display, sell or exploit any part of our website or content without our prior written permission.
The Rivernsea name, logo, branding and related designs must not be used without our prior written consent.
Section 11 — Third-Party Tools and Links
Our website may include links to third-party websites, apps, tools or services. These third-party services may be provided by Shopify, payment providers, shipping providers or other service providers.
We are not responsible for the content, accuracy, policies, security or practices of third-party websites or services.
Your use of any third-party website or service is at your own risk and may be subject to the third party’s own terms and privacy policy.
Section 12 — Shopify
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
Any purchase you make through our website is made directly with Rivernsea. Shopify is not responsible for the products you purchase from us, the fulfilment of your order, or any issue arising from your purchase, except to the extent required by law or Shopify’s own policies.
Section 13 — Privacy
Your privacy is important to us.
Our collection, use and handling of personal information will be explained in our Privacy Policy. Because our store is hosted by Shopify, some personal information may also be collected and processed by Shopify and relevant third-party service providers in order to operate the website, process payments, fulfil orders and provide related services.
Once our Privacy Policy page is available, it will be accessible on our website.
Section 14 — Customer Reviews, Feedback and Submissions
If you submit reviews, photos, comments, feedback, suggestions or other content to us, you agree that we may use, reproduce, publish, edit, translate and display that content for business, marketing, promotional or operational purposes.
You confirm that any content you submit is accurate, lawful and does not infringe the rights of any third party.
You must not submit content that is false, misleading, offensive, abusive, defamatory, obscene, unlawful or contains viruses, malware or harmful code.
We may monitor, edit or remove customer content at our discretion.
Section 15 — Prohibited Uses
You must not use our website, products or services:
- for any unlawful purpose;
- to violate any applicable laws or regulations;
- to infringe our intellectual property rights or the rights of others;
- to submit false or misleading information;
- to harass, abuse, insult, harm, defame or intimidate others;
- to upload or transmit viruses, malware or harmful code;
- to collect or track the personal information of others;
- to spam, phish, scrape, crawl or use automated tools without permission;
- to interfere with the security or operation of our website;
- to attempt to gain unauthorised access to our systems.
We reserve the right to restrict, suspend or terminate access to our website if we believe these Terms have been breached.
Section 16 — Disclaimer of Warranties
To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
However, nothing in these Terms excludes, restricts or modifies any consumer guarantees, warranties or rights that cannot be excluded under the Australian Consumer Law or other applicable laws.
Section 17 — Limitation of Liability
To the maximum extent permitted by law, Rivernsea will not be liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of data or business interruption arising from your use of our website or products.
Where our liability cannot be excluded under Australian law, our liability will be limited, where permitted, to one or more of the following:
- replacement of the goods;
- repair of the goods;
- payment of the cost of replacing the goods;
- payment of the cost of having the goods repaired.
Nothing in this section limits your rights under the Australian Consumer Law.
Section 18 — Indemnification
You agree to indemnify and hold harmless Rivernsea, its owners, employees, contractors, service providers and affiliates from any claim, loss, damage, cost or expense arising from:
- your breach of these Terms;
- your misuse of our website or products;
- your violation of any law;
- your infringement of the rights of a third party.
This section does not limit any rights you may have under Australian law.
Section 19 — Termination
We may suspend or terminate your access to our website or services at any time if we believe you have breached these Terms or used our website inappropriately.
Any obligations or liabilities incurred before termination will continue to apply after termination.
Sections relating to intellectual property, limitation of liability, indemnification, privacy, governing law and any other provisions intended to survive termination will continue to apply.
Section 20 — Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be severed from these Terms. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
Section 21 — Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies posted on our website, form the entire agreement between you and Rivernsea regarding your use of our website and purchase of products from us.
Section 22 — Governing Law
These Terms are governed by the laws of Australia and the applicable laws of the state or territory in which Rivernsea is registered or operates.
You agree that any disputes will be handled by the courts and tribunals with jurisdiction in Australia, subject to any rights you may have under applicable consumer protection laws.
Section 23 — Changes to These Terms
We may update, change or replace any part of these Terms from time to time by posting the updated version on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after any changes are posted means you accept those changes.
Section 24 — Contact Information
Questions about these Terms of Service should be sent to us at:
Rivernsea
Email: info@rivernsea.com.au
Trading Name: Rivernsea
Business Address: Factory 20 19 aero road Ingleburn NSW
Phone Number: 02 9773 9455
ABN / ACN: 11669283872
GST Registration: Registered for GST in Australia