Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy applies to purchases made through www.rivernsea.com.au.

This policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

Please choose carefully before placing your order.

We are not required to provide a refund or replacement if you simply change your mind, choose the wrong product, order the wrong size, colour or model, or no longer want the item.

However, at our discretion, we may accept a change of mind return if:

The item is in the same condition that you received it;
The item is unused, unopened and in its original packaging;
The item is in resalable condition;
You provide a receipt, order confirmation, or other proof of purchase;
The return request is made within 30 days after receiving the item.

Original shipping fees are generally non-refundable for change of mind returns.

For approved change of mind returns, the customer is responsible for return shipping costs unless otherwise agreed by Rivernsea.

How to Start a Return

To start a return, please contact us at:

Email: info@rivernsea.com.au

Please include your order number, reason for return, and photos or videos if the item is faulty, damaged, incorrect, or not as described.

Please note that returns will need to be sent to the following address:

Return Address: Factory 20 19 aero road Ingleburn 2565 NSW

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at:

Email: info@rivernsea.com.au

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, incorrect, missing parts, or not as described.

This allows us to evaluate the issue and make it right.

Depending on the issue, you may be entitled to a repair, replacement, refund, store credit, or other remedy under the Australian Consumer Law.

A product may have a major problem if it:

Has a problem that would have stopped someone from buying it if they had known about it;
Is unsafe;
Is significantly different from the description, sample, or images shown;
Does not do what we said it would do;
Cannot be easily fixed within a reasonable time.

For major failures, you may choose a refund or replacement where required by law. For minor issues, we may offer a repair, replacement, exchange, refund, or other suitable remedy depending on the situation.

Exceptions / Non-returnable Items

Unless required under the Australian Consumer Law, we do not accept returns for:

Used fishing tackle, lures, hooks, lines, reels, rods, tools, or accessories;
Items with damaged, missing, or opened packaging;
Items that are not in resalable condition;
Clearance, final sale, or heavily discounted items;
Gift cards;
Customised, special order, or personalised products;
Items damaged due to misuse, normal wear and tear, improper storage, incorrect handling, or accidental damage after delivery.

Please contact us if you have questions or concerns about your specific item.

This does not affect your rights if the product is faulty, damaged, incorrect, not as described, or does not meet consumer guarantees under the Australian Consumer Law.

Exchanges

If you would like to exchange an item, please contact us first at:

Email: info@rivernsea.com.au

Exchanges are subject to product availability.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

If the replacement item is unavailable, we may offer a refund, store credit, or alternative product where appropriate.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank, credit card company, PayPal, Shopify Payments, or other payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at:

Email: info@rivernsea.com.au

Return Shipping

For approved change of mind returns, the customer is responsible for return shipping costs unless otherwise agreed by Rivernsea.

For items that are faulty, damaged, incorrect, or otherwise fail to meet consumer guarantees under the Australian Consumer Law, Rivernsea will handle the matter in accordance with the law. This may include covering reasonable return shipping costs where required.

Please do not send any item back before contacting us first.